Privacy Policy

Standout Cleaning Ltd

Last updated: 10 November 2026

At Standout Cleaning, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a quotation, communicate with us or use our cleaning services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), where applicable.

1. Who We Are

Standout Cleaning Ltd provides professional window, gutter and exterior cleaning services to residential and commercial customers.

We are the data controller responsible for deciding how and why your personal information is processed.

Company details

Legal name: Standout Cleaning Ltd
Company registration number: 14725459
Registered address: Cactus House, 30 Foregate Street, Worcester, WR1 1DS, United Kingdom
Website: https://standoutcleaning.co.uk
Email: [email protected]
Telephone: 074 9822 7925

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal and contact details

First and last name
Property or business address
Postcode
Telephone number
Email address
Business name and relevant contact details

Cleaning service information

Services requested
Property details relevant to providing a quotation
Cleaning frequency and appointment preferences
Access instructions and other information needed to complete our work
Photographs of your property provided for quotations or service purposes
Quotations, bookings and service history

Payment and transaction information

Invoice details
Payment status and transaction references
Information necessary to administer payments and maintain financial records

Where payments are handled by external payment providers, relevant payment information may be processed directly by those providers.

Communications

We may retain messages and correspondence exchanged through:

Website contact and quotation forms
Email
Telephone
WhatsApp
SMS and RCS messaging

Website and technical information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device information
Website usage and navigation information
Cookies and similar technologies, where applicable

3. How We Collect Your Information

We collect information when you:

Complete a quotation or contact form on our website
Contact us by telephone, email, WhatsApp, SMS or RCS
Request or receive a cleaning service
Make a payment
Subscribe to marketing communications
Provide feedback or leave a review
Interact with our website

We may also receive relevant information from property managers, business clients, referrals or other parties arranging cleaning services, where there is a lawful reason to do so.

4. How We Use Your Information

We use personal information for the following purposes.

Responding to enquiries and providing quotations

We use your contact details, property information and service requirements to respond to enquiries, assess cleaning requirements and provide quotations.

Providing cleaning services

We use your information to arrange appointments, manage cleaning schedules, communicate access requirements, deliver services and maintain customer records.

Customer communications

We may contact you through telephone calls, email, WhatsApp, SMS or RCS to:

Respond to enquiries
Discuss quotations
Confirm bookings
Send appointment reminders
Provide service updates
Respond to questions or complaints
Request feedback following a service

These communications are related to your enquiry or the services you have requested.

Payments and administration

We process relevant information to issue invoices, collect payments, maintain financial records and meet legal or accounting obligations.

Marketing communications

Where you have provided appropriate consent, or where another permitted exception under applicable law applies, we may contact you about:

Special offers and discounts
Additional cleaning services
Seasonal promotions
Relevant updates about our services

Marketing communications may be sent using SMS, RCS, WhatsApp or email, depending on the communication preferences and permissions you have provided.

You can opt out of marketing communications at any time by replying STOP where supported, using an unsubscribe option provided in the message, or contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications about services you have requested or booked.

We do not make your agreement to receive promotional messages a condition of receiving a quotation or cleaning service.

Improving our business

We may use relevant information to improve our services, website, customer experience and administrative processes.

5. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on:

Contract or steps before entering into a contract

Where processing is necessary to provide quotations, arrange bookings or deliver cleaning services.

Legal obligation

Where we are required to retain or process information for tax, accounting or other legal requirements.

Legitimate interests

Where necessary for reasonable business purposes, such as managing customer enquiries, providing customer support, maintaining business records, improving operations and protecting our systems, provided those interests are not overridden by your rights.

Consent

Where you have chosen to receive marketing communications or where consent is otherwise required, including for certain website cookies.

You may withdraw consent at any time.

6. SMS, RCS and WhatsApp Communications

We use electronic messaging platforms to communicate efficiently with customers and prospective customers.

These may include WhatsApp and SMS/RCS messaging services provided through third-party platforms.

When you contact us or request a quotation, we may use the telephone number you provide to respond about your enquiry or requested cleaning service.

Where supported, RCS messages may display our verified business name, logo and business contact information.

If your device does not support RCS, an SMS message may be used instead.

Messaging providers may process information such as your telephone number, message content, delivery information and technical data necessary to deliver the communication.

Marketing messages are subject to applicable consent and electronic marketing requirements.

You can request that we stop sending promotional messages at any time.

7. Sharing Your Information

We only share personal information where necessary for legitimate business operations, providing services, meeting legal obligations or where you have otherwise authorised it.

We may share relevant information with trusted service providers, including:

Customer relationship management

Bigin by Zoho, used to organise customer enquiries, contact details and sales communications.

Cleaning scheduling and operations

Squeegee, used to manage customer records, cleaning appointments, scheduling and service delivery.

Website forms and automation

Forminator and Make.com, used to collect, transfer and process information submitted through our website and connected business systems.

Customer messaging

WhatsApp/Meta and ClickSend, where used to communicate with customers through WhatsApp, SMS or RCS.

Payment processing

GoCardless and other payment service providers used to process payments and maintain transaction records.

Business productivity, website hosting and security

Service providers such as Google Workspace and our website hosting and security providers, where they process information necessary to operate our business.

Staff and contractors

Authorised employees, remote administrative personnel and cleaning contractors may access information relevant to their responsibilities.

We require people handling information on our behalf to use it appropriately and protect its confidentiality.

We may also disclose information where required by law, to establish or defend legal claims, or to protect our legitimate rights.

We do not sell customer personal information to third parties.

8. International Data Transfers

Some of our service providers and authorised personnel may process or access information from outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate protections are in place, as required by applicable data protection legislation.

Depending on the destination and circumstances, these protections may include UK adequacy regulations, recognised contractual safeguards or other lawful transfer mechanisms.

You can contact us if you would like further information about international transfers relevant to your personal information.

9. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships, resolving disputes and meeting legal obligations.

Our intended retention approach is:

Unsuccessful enquiries: Normally up to 12 months after the last relevant interaction, unless there is another lawful reason to retain the information.
Customer and service records: During the customer relationship and for up to six years afterwards where needed for financial records, contractual matters or potential legal claims.
Invoices and accounting records: Normally six years, or longer where required by applicable law.
Marketing preferences: Until consent is withdrawn or the information is no longer required, subject to periodic review.
Marketing opt-out records: For as long as reasonably necessary to ensure that opt-out requests continue to be respected.
Website and technical information: According to the purpose of collection and the applicable cookie or system retention settings.

Where information is no longer needed, we take steps to delete, anonymise or securely dispose of it.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, protect the website, remember preferences and, where enabled, understand how visitors use our services.

Some cookies are strictly necessary for the website to function properly.

Other cookies, such as those used for analytics, advertising or certain optional features, may require your consent before they are used.

Where consent is required, we will provide an appropriate means of accepting, rejecting or managing those cookies.

You can also manage cookies through your browser settings.

For further information about cookies used on our website, please contact us or use the cookie preferences facility where available.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include:

Access controls and user permissions
Password protection and authentication
Secure hosting and cloud services
Restricted access to customer information
Appropriate security arrangements with service providers
Reviewing access when staff or contractors no longer require it

Although we take steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of information in certain circumstances
Ask us to restrict the use of your information
Object to certain types of processing
Request transfer of eligible personal information
Withdraw consent where processing relies on consent
Object to direct marketing at any time

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, email [email protected].

We will respond in accordance with applicable data protection law, normally within one month.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

14. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, review platforms and social media services.

These websites operate under their own privacy policies, and we encourage you to review them before providing personal information.

We are not responsible for the privacy practices of third-party websites that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or legal requirements.

The latest version will be available on our website, with the date of the most recent update shown at the top.

Where changes materially affect how we process personal information, we will provide additional notice where required.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact: